Nīnau (FAQ)

Do you ship internationally?

Unfortunately, we do not ship outside of the US and Canada, but we hope to do so by the end of the year. 


Do you do pick-up?

Yes! If you live in Moloka’i we do offer a pick-up option. Once the item is ready for pick-up we will send an email confirmation along with the address to arrive at for pick-up. 


What is your return and exchange policy?

We offer returns and exchanges up to 30 days from the date of purchase. All items must be undamaged and unworn with tags. Customers are responsible for the shipping costs to return items. All sale items are FINAL sales. 


How long do refunds take?

Once we receive and review the items, we will process the refund. Please note that refunds can take anywhere from 7 to 14 days to process. 


Do you offer rush orders?

Yes! Please see shipping options at checkout and click expedited shipping. Added shipping rates apply to offset the cost of rush orders. Please be advised that once orders have left the facility, the carrier is responsible for getting your orders to you within the time frame you requested however there may be unforeseen delays within the carrier. If your package did not arrive as expected but has been scanned and shipped, please use your tracking number to see where your shipment is and contact your local carrier's branch with any questions. 


Do you offer tracking for shipments? 

Yes! Once orders are packed, we create a shipping label. Your items should be scanned at the carrier facility and be on their way to you within a few days of your label being created unless you have clicked for a rush shipment. If your label has yet to be scanned for shipment within a week, please contact us for further assistance. Please be advised that once orders have left the facility, the carrier is responsible for getting your orders to you within the time frame you requested however there may be unforeseen delays within the carrier. If your package did not arrive as expected but has been scanned and shipped, please use your tracking number to see where your shipment is and contact your local carrier's branch with any questions. 


I received the wrong order how can I get the correct items?

Oh no! We are so sorry this has happened. We pride ourselves in making sure that we send out all correct items purchased but sometimes mistakes happen. If anything is incorrect about your order please email or use our contact page and provide your order number and pictures of what you received. We will handle all shipping expenses accrued for incorrectly shipped items. 


What if we receive a broken or defective item?

We are so sorry that an item may have arrived to you damaged or was not up to quality standards. We offer refunds and exchanges. Please see our refunds and exchange section for details. 


Do you give any money back to your community?

Yes! We are a small Native Hawaiian-owned and operated business within Hawaii nei so 10% of all proceeds go to areas to strengthen our keiki (children) and fellow Kanaka (Native Hawaiians). In the future, we hope to one day increase the percentage we can donate. We will create a page and update it every quarter to show where we have donated our money. This is to ensure transparency and help with exposure to some non-profits and organizations that you, the customer, may be interested in donating to. 


Will you be at any festivals or fairs? 

Any pop-ups we may hold will be updated in our calendar page, as well as on our social media sites and email list. Please follow us so you can be up to date with all things Kamalanai.


If you have any other concerns or questions that are not listed on this page, please feel free to contact us on our contact page or through our email at Kamalanaidesigns@gmail.com. Mahalo Nui for all of your support! It is greatly appreciated. 



Our Mo'olelo

Kamalanai Designs is named after and started in memory of my late Tutu, Ruby Kamalanai Kaupu. She played a pivotal role in my upbringing, along with my maternal grandparents, and I wouldn’t be who I am without her and the many other kūpuna (ancestors) who came before me. When you purchase an item from Kamalanai Designs you are not only helping me keep her memory alive, but you are also continuing to perpetuate our love for our people and culture. All designs are created and inspired by our ‘ike pilina as kānaka to the relationships we hold to the ʻāina (land), nā akua (the gods), our ancestors, and ourselves. To continue to preserve and strengthen our cultural identity in all things that make us the indigenous people of this land. Each design is either in honor, remembrance, or celebration of our pilina and mauli lāhui. I hope you love and enjoy your new mea (things) from Kamalanai Designs.

HINA HANAPI-HIRATA

OWNER/CREATOR

Aloha mai e nā lehulehu o ka lāhui Hawai'i!

My name is Hina Ho'oipoikamalanai Hanapi-Hirata and I am the owner and designer for Kamalanai Designs. I was raised on Moloka'i nui a Hina but was born on Moku 'o Keawe at Hilo Medical Center. I spent my childhood bouncing back and forth between both sets of grandparents; epic adventures on my mother's family 'āina on the east end of the island in 'Aha'ino and grade A desert taster and amature lei maker on my paternal tutu's homestead in central Kapa'akea.

I was immersed in my Native Hawaiian culture since birth that help shaped me into who I am and contributed to the love I have for all things Kanaka Maoli. I can not stress enough my gratitude I have for all of my kupuna who were artist in their own right from all different mediums ranging from Kapa, to woodcarving, to lei making and inspiring me to create.

I currently live on my paternal tutu's homestead in Kapa'akea with my family, two cats, three dogs, and a mini farm. In my spare time, if I am not designing new things for my brand, I am attempting to write a Hawaiian fantasy novel, and fighting for Native Hawaiian rights